Returns and Exchanges

If you are not fully satisfied with your order, please let us know right away.

Restocking Fee

If you need to return your button parts or button machine, we do charge a restocking fee of 15% of the product price before shipping. If you ordered the incorrect item from ButtonBiz, or opened and used the parts you ordered, please be aware that a restocking fee will apply to the return and exchange of your product. We are available to answer any questions about the products you wish to purchase BEFORE you order. If you ordered the incorrect item, you will be responsible to pay for shipping back to us. We offer free samples (you pay shipping) for all button parts. If you are unsure about which parts to buy, contact us and request a free sample!

Need to Return or Exchange an Order?

Please fill out the form below to return or exchange an order.

  • Order Information

  • Five digit number with your order beginning with 2
  • Please be aware that returns are subject to a 10% restocking fee. If you feel an error was made by Button Biz, please select "